Legal

Privacy Policy

Last updated: 21 July 2026

Caledonia Solar | caledoniasolar.co.uk

Caledonia Solar is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to it. It applies to all personal data collected through our website at caledoniasolar.co.uk and any related enquiry processes.

1. Who We Are

The data controller for personal data collected through this website is:

Caledonia Solar
Contact: info@caledoniasolar.co.uk
Website: caledoniasolar.co.uk

We are a commercial and industrial solar energy consultancy operating across Scotland and the wider United Kingdom. We help businesses assess, design, fund and deliver solar PV installations.

2. What Personal Data We Collect

2.1 Enquiry and contact forms

When you submit an enquiry through our contact form or solar savings calculator, we collect:

  • Full name
  • Company name
  • Email address
  • Telephone number
  • Site address or postcode
  • Project type (e.g. rooftop, ground mount, carport, battery storage)
  • Estimated annual electricity usage or spend
  • Funding preference (e.g. capital purchase, asset finance, power purchase agreement)
  • Any additional information you choose to provide

2.2 Lead magnet and resource downloads

If you download a guide or resource from our website, we may collect your name, company name, and email address in exchange for access to that resource.

2.3 Website analytics

We use Google Analytics 4 (GA4) to collect anonymised data about how visitors use our website. This includes pages visited, time on site, device type, and approximate location. This data is collected only after you have provided your consent via our cookie banner and does not identify you personally.

3. How We Use Your Personal Data

We use the personal data you provide to:

  • Respond to your enquiry and assess whether we can help with your project
  • Provide you with a preliminary analysis, proposal or quotation
  • Send you resources or guides you have requested
  • Follow up in connection with an active or potential engagement
  • Comply with legal or regulatory obligations

We do not use your personal data for unsolicited marketing. If you provide your details via an enquiry form, we will use them solely in connection with that enquiry and any follow-up directly related to it.

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

  • Legitimate interests – processing is necessary to respond to your business enquiry and assess whether we can assist with your project. Our legitimate interest is in providing accurate and timely responses to prospective clients. This applies to all standard enquiry and contact data.
  • Consent – where we use analytics cookies or send resources in response to a download request, we rely on your consent. You can withdraw consent at any time by adjusting your cookie preferences or contacting us.
  • Legal obligation – where we are required to retain or process data to comply with applicable law.

5. Who We Share Your Data With

We do not sell, rent or trade your personal data. We may share it with the following categories of third parties where necessary to deliver our services:

  • WP Engine – our website hosting provider, who processes data on our behalf under a data processing agreement.
  • Google LLC – for Google Analytics 4 and Google Tag Manager, used to understand website usage. Data is processed under Google’s standard data processing terms.
  • Email delivery providers – we use a transactional email provider (such as Mailgun, SendGrid or Brevo) to deliver notifications and confirmations. These providers process email data on our behalf.
  • Our accredited installation partner – with whom we may share relevant project and contact details where you have expressed interest in a solar installation and we are progressing a proposal with you.

All third-party processors are required to handle your data in compliance with UK GDPR. We do not transfer your personal data outside the United Kingdom without appropriate safeguards in place.

6. How Long We Keep Your Data

We retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law:

  • Enquiry and contact data: retained for up to 3 years from the date of last contact, or for the duration of any engagement and a reasonable period thereafter.
  • Resource download data: retained for up to 12 months unless you have entered into an active dialogue with us.
  • Analytics data: retained in accordance with Google Analytics 4 default retention settings (up to 14 months).

After these periods, your data will be securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • Right of access – you can request a copy of the personal data we hold about you.
  • Right to rectification – you can ask us to correct inaccurate or incomplete data.
  • Right to erasure – you can ask us to delete your data in certain circumstances.
  • Right to restrict processing – you can ask us to limit how we use your data.
  • Right to object – you can object to processing based on legitimate interests.
  • Right to data portability – you can request your data in a structured, machine-readable format.
  • Right to withdraw consent – where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@caledoniasolar.co.uk. We will respond within one calendar month.

8. Cookies

Our website uses cookies. For full details of the cookies we use, the purposes for which we use them, and how to manage your preferences, please see our Cookie Policy.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is hosted on a managed WordPress platform with HTTPS encryption. Access to personal data is restricted to individuals who need it for the purposes described in this policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page shows when the policy was last updated. We encourage you to review it periodically.

11. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection supervisory authority:

Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113

We would appreciate the opportunity to address any concerns directly before you contact the ICO – please reach out to us at info@caledoniasolar.co.uk in the first instance.